FAQs

We provide essential items such as a memory foam bed, litter box, litter, and serving dishes. Please bring sufficient food, vaccination records, completed meowhaus paperwork, any necessary medication, and optional comfort items for your cat. Remember to treat your cat for fleas before arrival. Feel free to bring extra bedding, blankets, or toys (avoiding those with strings or rubber bands). If you forget anything, we have various comfortable and entertaining items available.

In case of a medical emergency, we promptly contact the owner or emergency contacts. Our team arranges transportation to the nearest veterinary clinic. Please note that all emergency care costs are the responsibility of the cat's owner.

We require FVRCP and rabies vaccinations. For cats unable to receive vaccinations due to health reasons, we accept an exemption letter from a veterinarian.

Our facilities feature 44 suites across two locations. Standard and special needs suites are approximately 216 cubic feet, with dimensions of about 4 feet wide, 6 feet long, and 9 feet tall. Most suites include a skybox balcony, a large window overlooking the aviary, a full one-light glass door, a scratching carpet, and multiple levels. Special needs suites omit the skybox for safety reasons. The garden room is unique, offering an outside view of the neighborhood instead of connecting to the aviary.

Day boarding is available for $40 per cat. Drop off your cat during our morning hours and pick up during afternoon hours. To book, visit our reservation page and select the same date for arrival and departure. Please disregard any additional fee notes; the cost is $25.

Flea protection is required for all cats, including indoor-only pets. This precaution is necessary as we occasionally receive cats with active flea infestations. While we treat these cases immediately, there's a risk of flea transfer. We offer Advantage flea treatment for $20 per dose if needed, which provides 30 days of protection.

Our cats receive constant attention. Staff members regularly visit suites to interact with, pet, and brush the cats. We employ dedicated kitty cuddlers for two-hour shifts focused solely on cat interaction. Adventurous cats may explore the shop individually, and some even assist with office tasks. We prioritize safety by securing all cats in their suites before opening the front door.

We offer tours by appointment to maintain a calm environment for our feline guests. Tours are generally available Tuesday through Saturday, from 10am to 11:30am and 2pm to 4pm. Please note that we do not conduct tours on Mondays due to cat departures.

We administer various medications. Pills, liquids, and ointments are given for $5 per day, while insulin injections, subcutaneous fluids, and bladder expressions cost $15 daily. Our staff includes a veterinary technician. Medicated cats receive care first in the morning and last at night, approximately 9 hours apart. We're unable to provide a 12-hour medication schedule. Please consult your veterinarian if you have concerns about the timing.

We ask that you provide your cat's regular food, bringing more than enough for the duration of their stay. We have refrigeration and heating facilities for various food types. Treats are also welcome. In case you forget food, we offer a selection of wet and dry options for $3 per day.

Every day upon arrival, we wish your kitties a 'Good morning,' shake out beds, empty litter boxes, sweep the shelves and the floor in the suite, wipe up messes, provide fresh water and food, and administer medications. We then fill out your kitty's progress report, noting how much the kitty ate and how much elimination was in the litter box. Once kitties are cared for, we tidy up the shop. In between emails, phone calls, arrivals, and departures, we visit the kitties. Our Kitty Cuddlers don't have to do any of the human stuff, so they can cuddle with them uninterrupted. Some kitties get served lunch around noon. Then we close from 12 pm - 2 pm. This quiet time is very important to our nervous and shy guests, as they are more likely to eat and use the litter box when no one is around. We arrive back at 2 pm for cuddling until it's time to start the dinner routine, which is a repeat of the morning routine.

No. Kitty care does happen on these days, but these are days that staff is meant to spend with friends and family. Please do not reduce that already-limited time by asking for a special appointment.

We work just like a people hotel: guests arrive in the afternoon when the room is ready and depart in the morning so that the room can be prepped for the next guest. But we do offer morning arrivals and afternoon departures for an extra fee due to the extra time and labor required. Select your arrival and departure times on the reservation request page.

Yes. Suites are designed to house one or two kitties. We have larger suites for larger families. If you have three or more kitties, we recommend the Sun Room, Garden Room, or Library.

Yes. Although we can monitor food consumption during the day, we cannot do so at night.

As early as possible. We will fill up for Christmas and Thanksgiving by early October. Spring Break will be sold out by mid-February. We have a wait list for most holidays weeks or months in advance.

Kitties are amazing and know what to do and where to do it. Give them a box where they can bury their output, and MAGIC!

Just reply to your confirmation email or call/text us and let us know that you need to cancel. Reservations canceled 7 days prior to arrival date receive a full deposit refund. Reservations canceled 4-6 days prior to arrival date receive a 50% deposit refund. Reservation Deposit is non-refundable 3 days prior to your arrival date. Same-day cancellation OR no-shows are responsible for the full cost of the reservation. You may pick up your kitty anytime during your reservation, but you must pay for all reserved days.

Yes, a $100 deposit is required when the reservation is placed. This deposit is then applied to the charges at the end of the stay, or refunded if the reservation is canceled at least 4 days before the reservation is to begin.

Beds, boxes, and bowls are removed. The entire suite is swept of hair and litter. All surfaces are sprayed with pet-safe cleaner and wiped. Then the entire suite is sprayed with the same cleaning solution your vet uses between patients. Once that is dry, we use window cleaner to wipe the aviary window and the glass door. Then we re-fill the room with a laundered bed, a fresh litter box, fresh litter, and a fresh scoop.